Well, we executed the plan. We completed the sixth step of the B2B product launch process.

Now it’s time to see how we did. The seventh B2B product launch process step is to manage the outcomes of the project.

It’s important to manage the outcomes and compare them with the requirements and targets we set earlier in the process. One of the common mistakes is to move onto the next shiny toy and not review performance, so that you learn from your mistakes, celebrate the high points and be better the next time.

In managing those outcomes, it’s important to be fluid. In some areas you’ll have satisfied your requirements, and in some areas you won’t. If you nailed every target, then you probably weren’t ambitious enough.

A fluid approach helps you understand the poorer areas of performance. Did you fail to accurately capture your customer’s needs, or did you interpret their feedback wrongly? Which areas of the business did not deliver to target? What are the lessons learned?

A ‘lessons learned’ meeting, which should be a collaborative rather than a finger-pointing or scapegoat-finding exercise, is a great way to close out the project and feed the lessons – requirements, scheduling, resourcing, delivery – into the next project and across the business.

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