Archives for posts with tag: Writing

You could argue that the subject of this post could be a motto for life, not just for business writing. After all, it’s better to effect things than be affected by them. It gives you more control over your destiny, more flexibility in your choices.

In business writing, it’s also better to be active than passive, especially if you are writing ‘persuasive’ documents like business cases or sales proposals. As an example, look at the previous paragraph. The active ‘voice’ is more powerful at effecting something, whereas the passive voice governs being affected by something.

Try and avoid phrases like ‘the ROI calculation can be found below.’ It sounds stuffy and conservative, but also weak and, well, passive. You’re writing this document, you’re in charge of it, so take control. Better to say ‘The ROI calculation below shows the value of our service to your business.’

The active voice is to do with action, and when it comes to your business writing, it’s action you want your reader to take, otherwise why take the time to write at all?

“Two countries separated by a common language.” This well-known phrase, attributed to quite a few people, is not really an issue, at least to this writer, who has spent a few years writing business content for the UK and US markets.

A few key points will serve you well when it comes to writing for other markets who speak a version of English. Firstly, you should decide whether you are going to maintain two discrete versions of your content: two different websites, two youtube channels, two versions of collateral for each piece of content, and so on. I’ve worked for some companies that kept two versions, and other companies who simply decided which was their main market and wrote one version of everything which favoured that market. A third way is to settle on a ‘MidAtlantic’ version which takes from both, as long as it does so consistently. It depends on the relative importance of the markets and how ‘precious’ your audiences are about content which they feel is commoditised and does not put them first.

Secondly, formats. As is often the case with formats and measurements, the US and UK have gone down different directions with their formats. UK A4 is 297mm by 210mm, whereas US Letter is 11 inches by 8 1/2 inches. This makes US letter a bit shorter and fatter than its UK counterpart. I didn’t realise this until I was doing my MBA in the US and printed off copies of my resume for the MBA office files and they wouldn’t fit properly in the filing cabinets. This is also true of digital versions of all your content. So if you live by downloadable pdf documents, then you need to make a call on format size, or else incur the ire of those people who try and print them, only to find they don’t fit so good.

Thirdly, and perhaps most obviously, spelling and vocabulary vary between the two tongues. I won’t go into exhaustive detail here, but I’m sure you’re aware that in the US the ‘favoured’ from the second paragraph of this post would be minus the ‘u’. Also, the US tend to go in for a lot of ‘ization’, so the realization should set in early that you need to watch this area too. Then there are the much more nuanced differences. For example, one would tend to write ‘despatch’ in the UK, but ‘dispatch’ in the US, ‘programme’ in the UK and ‘program’ in the US. Vocabulary is more standardised for business, with us following the US lead, but common or garden situations can still trip you up, with hood vs bonnet, trunk vs boot, retainer vs braces, suspenders vs braces and garter vs suspenders, to use some examples from cars – Americans, read automobiles! – and personal appearance.

Fourthly, phrasing. This is the area that can catch you out if even if you have good familiarity with what I’ve included so far. This is the kind of knowledge you pick up over time, by making mistakes, or by osmosis, or by sensibly looking for feedback from your US colleagues on your drafts – and even we in the UK write drafts over draughts these days. In the US, one would probably say ‘when are you going to write me?’, eschewing the preposition beloved of the folks across the water. Furthermore, if you wrote ‘our software has built-in intelligence’ in the UK, a US audience would expect to write and read ‘our software has in-built intelligence.’ Finally on this, the US audience has a slightly more relaxed acquaintance with adverbs, so at the end of paragraph three a UK person would write ‘so well’ over ‘so good’, wheres a US person might consider themselves ‘real smart’ rather than ‘really smart’.

You can’t really do justice to a subject so vast in one post, especially since I’ve not even mentioned writing styles and we’ve barely scratched the surface of the other areas, so perhaps we’ll return to this another time.

That’s my view, period, I mean full stop, oh never mind…

In a previous post I talked about the Leitmotiv, the guiding theme or concept that can help be the glue for the persuasive story you’re trying to tell.

The one thing you need to guard against with the Leitmotiv is excess. When your theme tries too hard, or is too clever for its own good, it detracts from your message rather than reinforcing it, and you don’t want that.

A good way to tell if you’re stretching things too much is if your reader has to work too hard to see the link between your theme and your message. If the link is lost, your objective is lost too. I saw this recently with some excellent copywriting done on a brochure. The Leitmotiv was a good one, it was a musical one, using the idea of a conductor who coordinates all the different elements of an orchestra into something beautiful.

The tone was good, but the language was too musical, too specialist, and so the link was lost. Toning down the language – if you pardon the pun – reestablished the link and made it more powerful.

As with many things, it was about getting the balance right, the fit right. Make sure your Leitmotif gets it right too.

Rather like French, some very cool German phrases – for which we don’t always have a great translation, hence the term idiomatic – have percolated into and enriched the English language.

Amongst my favourites are Zeitgeist – spirit of the age, and the mighty Weltanschauung – ‘world view’.

When it comes to business writing, something that can really hold your story together is the Leitmotif, the theme that moves through it. A guiding theme can keep your reader focused on what you’re writing about and help them imagine what you’re trying to convey. For example, you could use the Leitmotif of a journey and use lots of journey-related language – steps, destination, travel, milestones – as the vehicle, pun intended, for your story.

Pretty much any Leitmotif will do – a picture, harmony, the sky, planets, the list is endless – as long as it helps you tell your story and guides your reader to where you want to take them.

Most languages are blessed with a number of moods, and the more linguistically inclined of you will either recognise or know more than me about things like subjunctive and optative moods.

Fortunately, there exists a mood which is ideal for business writing. It’s the imperative and it has the advantage of being active, as well as inviting your audience to do something. It’s a great ‘take charge’ way of writing persuasively.

For example, instead of saying ‘our software improves your productivity’, make it stronger by reordering it like this: ‘improve your productivity with our software’.

This kind of approach works really well when you’re extolling the virtues of your product or service with a bulleted list. They stand out better and are easier to digest than a paragraph of narrative. It also invites your reader to take charge.

Doing it this way will help you make sure your bullet points are benefit focused rather than a trawl of features.

For example:

– flexible price options

– range of models

– offer ends this week

work much better as:

– pick your pricing option

– choose your perfect model

– buy now to lock in this price

Try it in your writing next time. (geddit? 🙂 )

That Winston Churchill chap was a bit of a legend. As I write this, it’s the 50th year of his death and the 75th anniversary of his so-called ‘finest hour’ in 1940. As well as the pre-eminent British politician of the 20th century, he was also a very good orator indeed.

But what, I hear you say, does that have to with a blog on sales, marketing and the universe? Well, perhaps not quite the universe, but business and life generally, within the confines of our modest planet. Well, he’s also a very good writer.

When I did my Master’s in Business Admin degree in the US about a hundred years ago, one of the main courses was on business writing. We were taught to write using as few long words as possible, since shorter words are easier to follow, have the tendency to obfuscate less with jargon and increase the overall persuasiveness and conviction.

In order to illustrate this, they used something called the Fog Factor, also known as the Fog Index. The higher the index, the ‘foggier’ the writing. The lower, the clearer. The lower the index, the better. Now, if you read up on this you’ll find the formula can be quite complicated, but I’m all for simplicity so we calculated it as the number of words that were 3 syllables or more per sentence in a passage of writing. Anything under 3 is good, anything over 3 is foggy, not good.

So, in the awful second sentence of the third paragraph of this post, for example, the fog factor is a rather wading-in-treacle score of 6. The sentence before it has no 3-or-more syllables, so much more readable,

Guess who the author was that they held up as an example of how to write clearly and persuasively with the fewest number of long words? Sir Winston Churchill himself. And if you listen to some of his speeches, or read any of his stuff, you’ll know why. The man could write.

Writing fresh content is hard work. That’s why it’s great to be able to recycle or rework it to make it go further. I find writing content mentally draining. A solid 5 hours of writing and I’m done for the day, so generally after that I will schedule in a different kind of work.

Mind you, in that 5 hours I’ve generally created a good bit of content.

Sometimes content comes slowly to us. Either we can’t get started and we put it off til the deadline is screaming at us, or perhaps we feel we haven’t got the muse today and everything feels a bit ponderous and laboured, or even we don’t feel we have the confidence, research or knowledge to put pen to paper or fingers to keyboard.

If you have to write content and it doesn’t come easy to you – and let’s face it, it doesn’t really come easy to anyone, but we can still enjoy it – then I offer the following thoughts from what’s worked for me over the years.

Find your most productive writing time in the day and make sure it’s as undisturbed as you can make it. Schedule clls and meetings for other times of the day if you can. I used to do my best writing in the afternoon and evening, but I was younger and a student, so maybe the lifestyle contributed to my choice of time. Now I’m older I do my best work in the morning, so I start as early as I can, but not too early for me to feel shattered and for it to be self-defeating. Then again, I work a lot from home and my kids and good lady are not in the house 9 til 3, so maybe that’s also a function of circumstance rather than preference.

Before you start, get everything ready: your resource material, your computer, your coffee, some conducive music. You want to be prepared for some serious cerebration, and once you get up a head of steam you don’t want to keep getting diverted. Work in a concentrated blast of about half an hour, then get up at a natural breaking point, walk around, make a drink, do something that’s not work-related for 5 minutes. Then get back into it again. As I said, I find 4 or 5 hours like this and you’ll be pretty spent, but you’ll have some good stuff under your belt. By the way, students and revisers: this approach works very well for studying for exams too.

If you’re doing a big piece of work or project that can be divided into sections, re-read and revise the major section you’ve been working on before you start the next major section. You don’t want the old thoughts overlapping into and cluttering the new. Sustained, focused bursts in each of the different areas work really well for me. I don’t find it productive to have a number of different chapters on the go at the same time.

If you can’t figure out how to get started writing, then write anything down, to get into the behavioural posture of it. Title the work, write down when the work is due, put some guiding notes under the title to get the juices flowing in the right direction.

When you get to the point when you’re making loads of mistakes typing, and having to delete and retype, and re-retype, it’s time to stop. You’ll know when this time is, because you’ll be tutting and cursing uncontrollably.

Of course, if you’ve got some additional or even completely contrary approaches that work for you, why not share them too?

Where do you stand, dear reader, on blog post length? I won’t tell you how many online column inches have ben devoted to this. The consensus is that it doesn’t matter, it depends. One thing they all seem to agree on, however, is that longer posts get linked to more often.

The conclusion they draw is that longer posts are therefore better. I take issue with this and offer a different explanation. The reason is tl;dr syndrome. Too long; didn’t read. People are busy, too busy to read long posts, so they just scan them.

This is how it goes: “Boy this is a long post. It’s good though, at least what I’ve read of it sounds good, but I can’t read any more, so I’d better share it anyway.”

So you get this kind of social media message: “Very interesting, important article on blah blah blah, worth a read.” Does this create a kind of social media maelstrom of mediocrity?

Better to create a blog post that people have time to get through properly, no?

 

Why do people blog? There must be a myriad reasons. When someone likes a post of mine I check out their profile, and a lot of them are travelling the world and chasing the dream, using their blog as a way of communicating with peple, recording their activities, or even raising money for their lifestyle by advertising their lifestyle. Blog your way around the world! Make money blogging to fund your travel ! That kind of thing.

Here are four reasons why I blog:

– I enjoy writing

– It gives me the discipline of having to create content regularly and to deadlines

– I like the format and the 2-way, web 2.0 nature of the medium. Everyone needs a little dialogue in their life

– It gives me the platform from which to put my slant on the world as I see it, how I think it works, and how I think it could be improved

I hope you get something out of it. If you don’t, then I guess you won’t tune in. Quite right too. Your time is precious.