Empty Promise – No Paper
Don’t make empty promises, promises you know you can’t keep.
Don’t offer things you don’t have. You’ll create a need for something that people now want but that you can’t deliver.
Don’t invite people to use your resource sparingly and then have none of that resource available.
If you run out of something, remove the notice or label it refers to, or amend your stock to say – yes, you’ve guessed it – ‘out of stock’.
These are all easy things you can do.
Remember, you’re looking to establish a relationship with your customer, one based on trust and the mutual expectation that each can deliver their side of the bargain. Don’t blow it by failing to do the easy stuff.
Otherwise, you run the risk of phantom marketing, creating demand which you can’t satisfy. You’ll annoy your audience, turn them off and break whatever bond you had built up. Then you’ll have to work doubly hard to get it back.
Paul Dilger's blog 