In this ultra-PC world we live in, as I’ve noted previously, communication is never far away.

I was travelling on a train in the UK the other day and the automated announcer reminded everyone that they needed a ticket to travel and couldn’t get one on the train. This message came from the ‘Revenue Protection’ department.

That’s the fraud protection department, right, since travelling without a ticket is fraud? I’m left wondering what message they’re going for, what impression they’re trying to project, with the term revenue protection.

Isn’t that a little like calling a short person like me vertically challenged? Perhaps they don’t want to antagonise the fare-dodger.

If someone travels without a ticket, and they’re not entitled to free travel, then they’re damaging the profitability of the transport company. As a consequence, all of us fee-paying passengers are indirectly punished when the company has to raise fares, or reduce services, or go for more government subsidy – which is of course a function of the taxes you and I pay – and we end up paying more.

So why not call it what it is? Fraud prevention is better, methinks.

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