Archives for category: Communication

In a previous post I talked about the Leitmotiv, the guiding theme or concept that can help be the glue for the persuasive story you’re trying to tell.

The one thing you need to guard against with the Leitmotiv is excess. When your theme tries too hard, or is too clever for its own good, it detracts from your message rather than reinforcing it, and you don’t want that.

A good way to tell if you’re stretching things too much is if your reader has to work too hard to see the link between your theme and your message. If the link is lost, your objective is lost too. I saw this recently with some excellent copywriting done on a brochure. The Leitmotiv was a good one, it was a musical one, using the idea of a conductor who coordinates all the different elements of an orchestra into something beautiful.

The tone was good, but the language was too musical, too specialist, and so the link was lost. Toning down the language – if you pardon the pun – reestablished the link and made it more powerful.

As with many things, it was about getting the balance right, the fit right. Make sure your Leitmotif gets it right too.

Rather like French, some very cool German phrases – for which we don’t always have a great translation, hence the term idiomatic – have percolated into and enriched the English language.

Amongst my favourites are Zeitgeist – spirit of the age, and the mighty Weltanschauung – ‘world view’.

When it comes to business writing, something that can really hold your story together is the Leitmotif, the theme that moves through it. A guiding theme can keep your reader focused on what you’re writing about and help them imagine what you’re trying to convey. For example, you could use the Leitmotif of a journey and use lots of journey-related language – steps, destination, travel, milestones – as the vehicle, pun intended, for your story.

Pretty much any Leitmotif will do – a picture, harmony, the sky, planets, the list is endless – as long as it helps you tell your story and guides your reader to where you want to take them.

Most languages are blessed with a number of moods, and the more linguistically inclined of you will either recognise or know more than me about things like subjunctive and optative moods.

Fortunately, there exists a mood which is ideal for business writing. It’s the imperative and it has the advantage of being active, as well as inviting your audience to do something. It’s a great ‘take charge’ way of writing persuasively.

For example, instead of saying ‘our software improves your productivity’, make it stronger by reordering it like this: ‘improve your productivity with our software’.

This kind of approach works really well when you’re extolling the virtues of your product or service with a bulleted list. They stand out better and are easier to digest than a paragraph of narrative. It also invites your reader to take charge.

Doing it this way will help you make sure your bullet points are benefit focused rather than a trawl of features.

For example:

– flexible price options

– range of models

– offer ends this week

work much better as:

– pick your pricing option

– choose your perfect model

– buy now to lock in this price

Try it in your writing next time. (geddit? 🙂 )

That Winston Churchill chap was a bit of a legend. As I write this, it’s the 50th year of his death and the 75th anniversary of his so-called ‘finest hour’ in 1940. As well as the pre-eminent British politician of the 20th century, he was also a very good orator indeed.

But what, I hear you say, does that have to with a blog on sales, marketing and the universe? Well, perhaps not quite the universe, but business and life generally, within the confines of our modest planet. Well, he’s also a very good writer.

When I did my Master’s in Business Admin degree in the US about a hundred years ago, one of the main courses was on business writing. We were taught to write using as few long words as possible, since shorter words are easier to follow, have the tendency to obfuscate less with jargon and increase the overall persuasiveness and conviction.

In order to illustrate this, they used something called the Fog Factor, also known as the Fog Index. The higher the index, the ‘foggier’ the writing. The lower, the clearer. The lower the index, the better. Now, if you read up on this you’ll find the formula can be quite complicated, but I’m all for simplicity so we calculated it as the number of words that were 3 syllables or more per sentence in a passage of writing. Anything under 3 is good, anything over 3 is foggy, not good.

So, in the awful second sentence of the third paragraph of this post, for example, the fog factor is a rather wading-in-treacle score of 6. The sentence before it has no 3-or-more syllables, so much more readable,

Guess who the author was that they held up as an example of how to write clearly and persuasively with the fewest number of long words? Sir Winston Churchill himself. And if you listen to some of his speeches, or read any of his stuff, you’ll know why. The man could write.

Writing fresh content is hard work. That’s why it’s great to be able to recycle or rework it to make it go further. I find writing content mentally draining. A solid 5 hours of writing and I’m done for the day, so generally after that I will schedule in a different kind of work.

Mind you, in that 5 hours I’ve generally created a good bit of content.

Sometimes content comes slowly to us. Either we can’t get started and we put it off til the deadline is screaming at us, or perhaps we feel we haven’t got the muse today and everything feels a bit ponderous and laboured, or even we don’t feel we have the confidence, research or knowledge to put pen to paper or fingers to keyboard.

If you have to write content and it doesn’t come easy to you – and let’s face it, it doesn’t really come easy to anyone, but we can still enjoy it – then I offer the following thoughts from what’s worked for me over the years.

Find your most productive writing time in the day and make sure it’s as undisturbed as you can make it. Schedule clls and meetings for other times of the day if you can. I used to do my best writing in the afternoon and evening, but I was younger and a student, so maybe the lifestyle contributed to my choice of time. Now I’m older I do my best work in the morning, so I start as early as I can, but not too early for me to feel shattered and for it to be self-defeating. Then again, I work a lot from home and my kids and good lady are not in the house 9 til 3, so maybe that’s also a function of circumstance rather than preference.

Before you start, get everything ready: your resource material, your computer, your coffee, some conducive music. You want to be prepared for some serious cerebration, and once you get up a head of steam you don’t want to keep getting diverted. Work in a concentrated blast of about half an hour, then get up at a natural breaking point, walk around, make a drink, do something that’s not work-related for 5 minutes. Then get back into it again. As I said, I find 4 or 5 hours like this and you’ll be pretty spent, but you’ll have some good stuff under your belt. By the way, students and revisers: this approach works very well for studying for exams too.

If you’re doing a big piece of work or project that can be divided into sections, re-read and revise the major section you’ve been working on before you start the next major section. You don’t want the old thoughts overlapping into and cluttering the new. Sustained, focused bursts in each of the different areas work really well for me. I don’t find it productive to have a number of different chapters on the go at the same time.

If you can’t figure out how to get started writing, then write anything down, to get into the behavioural posture of it. Title the work, write down when the work is due, put some guiding notes under the title to get the juices flowing in the right direction.

When you get to the point when you’re making loads of mistakes typing, and having to delete and retype, and re-retype, it’s time to stop. You’ll know when this time is, because you’ll be tutting and cursing uncontrollably.

Of course, if you’ve got some additional or even completely contrary approaches that work for you, why not share them too?

‘When I play the perfect set of tennis,’ I used to say to myself, ‘a set I couldn’t improve on in any way, I’m going to hang up my racquet and never play again.’ I’m still playing. You can’t get to perfection, nothing’s ever perfect for anything other than a fleeting moment.

It always used to amaze me that you’d find typos in printed books, especially first editions. Who’s checking these things? I would mark the errors on my copy, contemplate contacting the author – especially if I knew them – and never get round to doing it. I used to be a voracious reader of Seth Godin’s daily blog. Very rarely, because his work is pretty meticulous, I would find a typo, maybe once every 200 posts. I would send Mr G a note with the correction and he would unfailingly acknowledge me, like he has nothing else to do. I don’t do it any more.

The same applies to our working lives I think. Whatever you’re doing, it won’t ever be perfect! You occasionally get these very exciting periods during a land-grab, dot com-type situation where people talk about ‘ready, fire, aim.’ ‘Just get it out there,’ they say. ‘It’s good enough.’ When you’re in those periods it seems like you need to move so fast that good enough is all you have time for.

I’m not saying you should give up and get it out there. The ‘perfect’ approach is to aim for somewhere in the middle, between ready, fire, aim and perfect. Exactly where in the middle is down – or up – to you. You should always give something your best shot, or there’s no point doing it. It needs to be more than good enough. It needs to be the best you can do, in the time available.

You can always change something, tweak something, improve it or correct it a touch, with one more iteration. At some point, time is up, and you have to hit the ‘go’ button. As I was fond of saying, ‘life’s too short, and so am I.’

‘Perfect’ poisons you. Your best shot is your best shot.

 

 

Two hundred is a good number. In cricket, a century is considered a very good score by a batsman. A double century is a lot rarer, a lot more prized. ‘Not out’ means the batsman is still ‘at the crease’ and has the potential to score more ‘runs’.

Two hundred of anything is impressive I think. 200 fans or followers is more than the sacred 150, thought of as the maximum size for a ‘tribe’.  200 customers means you’re a serious player. 200 wins, well, you get the picture.

This, dear reader, is my 200th post. I hope you’ve enjoyed reading them. I’ve certainly enjoyed writing them.

Here’s to 200 more – as long as they’re useful!

Writer’s block? Not sure how to start, or where to start? A lot of people will tell you: ‘just start, write something, anything to get you going.’

Whether you’re writing, composing, or just plain planning, I find the best place to start is the end. What is the end result you’re looking for? How do you want things to finish up? What’s your destination? Once you’ve defined that, you can work back and build your outline or framework.

Then you can start at the start.

Years ago, we used to read about the people whose exploits in a certain field brought them fame and fortune. They inspired us and encouraged us to get to their heady heights.

If we were lucky, we got to see them do what they were the best at, and if we were really lucky, maybe we got to actually meet them once.

Then we got to listen to them or watch them on electronic devices as they made the ridiculously difficult look easy. We were more regularly exposed to the greatness of modern day gladiators, the greatness that we admired but didn’t yet have.

Nowadays, the Internet assails us with a 24/7 bombardment of greatness, or people claiming greatness. It’s especially true in business, where you hear success stories in sales, marketing, technology and social media – and they’re simply the ones I tend to see – on a more or less constant basis. Of course, the people getting all the lion’s share of the attention are the leaders in their field, or they’re doing a very good job of moving in that direction. They are today’s business heroes.

It’s easy to get an inferiority complex when you’re swamped by information from people who seem to be better than you at what you do. They must be better, right, because it’s here for all to see?

I try to stay focused on what I’m doing, learning from the great ideas out there, and trying things that are proven to have worked, but mostly staying true to my own instinct and my own path.

The Internet is an amazing, inspiring mechanism, but it can also be a hugely distracting and detracting one.

There is a terribly famous song by U2 called ‘I still haven’t found what I’m looking for.’ Those of you – and I count myself among you – who don’t live to work, as opposed to work to live, may well identify with the lyric in the song.

I know people who go through an entire life without finding what they’re looking for career-wise.  Are their lives the lesser for it, do they feel unfulfilled as a result? No and no, at least they shouldn’t.

Searching for perfection in life, in work, in every single project or activity you turn your hand to, is an important means in itself, not a means to an end.

It’s unlikely we can achieve true perfection in anything, nor is it healthy or productive to try beyond a certain point, but it’s the looking for perfection, the striving for what we think the end goal is, that keeps us improving, keeps us working, keeps us alive even. Hunger for the new, the next big thing, stops us standing still and sustains the quality in the work we do.