Towards the north-west of Ireland is Knock Airport in the county of Mayo. It’s a handy airport for those of us on the western coast of the country, since it flies to a few UK airports and the odd holiday destination too.
It has a slightly amateurish, making-it-up-as-we-go-along feel, which I’m OK with, since it’s small and therefore you can get through to the gate quickly.
The one thing that has always irked though is the ‘development’ fee of €10, payable by everyone 12 and over leaving. It was introduced when the airport opened, and, rather like the Forth Road Bridge toll, is still there. It’s not well advertised, either by the airlines or the airport itself, and catches out a lot of first time travellers. It also leaves a poor taste in the mouth, giving you the impression that both the airport and the country is chancing its arm and fleecing you because it has you over a barrel. My mother has recently taken to presenting a bag of coppers to the counter when paying her fee. It’s about the only statement you can make, since the office staff must have skins of titanium by now.
Anyway, I was talking to some staff the other day and they pointed out that Knock receives less government support than other airports like Shannon, and wouldn’t be able to keep going without it. I didn’t know that. So, in addition to it being not very advertised, it’s not very well explained either.
If the airport worked harder to educate its passengers about the fee, many more would leave feeling more disposed to the place, and more inclined to depart from there again.