Archives for the month of: March, 2017

Subject line signposting is the most decent thing we can do as communicators. It’s a pull thing. You pull interested parties to you rather than pushing stuff to them – or rather at them.

We should do it with all our emails, tweets and advertising. I hope I do it with my blog posts.

With a good subject line you pique the interest of your audience while still signposting them to either read on or move away. After all, what’s the point of encouraging an audience with a poor fit through intrigue or duplicity?

Subject line signposting saves everyone’s time, yours and theirs. After all, we don’t want to be labelled time-wasters.

 

Beware the time-waster. The person that wastes your time, not theirs. They are the scourge of modern society.

We all know them. We see them at work or at play, they are everywhere. The most heinous individual – barring the bully or the abuser of any kind – is the time-waster. They suck the life-force out of you. They rob you of the most most precious resource you have. They don’t value your time.

The time-waster is the person who can’t see or or doesn’t care that they’re clearly taking up too much of your time. They love to talk, they love to unload. They can’t make their point quickly, succinctly, pointedly. They hog the oxygen at meetings, holding forth yet coming up with nothing of consequence or action. They are often shirkers, stallers, avoiders, prevaricators.

You see, you do know them.

Don’t suffer fools gladly. Be direct. Cut them off. Move on.

And what if they do that to you? Well, examine thyself. Either you’re a time-waster and you need to improve your interactions, or you’re not, in which case you need to find another way.

I subscribe to a lot of newsletters and blogs. A few of them I even get around to reading too. One in particular focuses on start-ups.

If you’re in a start-up, you should read this chap’s stuff. He’s memorably called Tomasz Tunguz and he’s a VC investor in software-as-a-service companies with a firm called Redpoint.

One particular post that sticks in the mind is called: Which To Prioritize – Churn or Growth? The answer, in case you didn’t have time to read his article, depends on your maturity as a business, but for early stage start-ups it’s churn. The one thing you need to establish as a start-up is product-market fit. You want to demonstrate how difficult your early customers think life would be without your product, which is why they’re all staying around. The stickier it is, the better your long-term prospects.

Tom – I don’t know him personally but I suspect he prefers to be addressed as such – offers many more reasons why churn is what you focus on instead of growth. For me it boils down to the business model. If you’re in an annuity-based business, founded on recurring revenues, then the more customers you can retain and renew, the greater your revenue starting-point is at the first of the year, before you’ve even begun to win new bookings.

I recently finished reading a 2012 tome by Daniel Pink called To Sell Is Human. I thought it was excellent. It revolves around the premise that we all practice selling, even those of us in non-sales roles. We sell our kids on going to bed on time, our company on our project over someone else’s, our spouse on this holiday destination over that, and so on.

One of the sections is about 6 different ways to pitch a product, service or idea. They’re developments from the tried, trusted and a little outdated elevator pitch. Here they are:

  1. The Once Upon a Time pitch. You tell a story as follows: Once upon a time [there was a situation]. Every day [something happened, like a problem]. One day [introduce your solution or idea]. Because of that [something different happened]. because of that [there was a specific benefit or good outcome]. Until finally [there was a new situation brought on by your solution or idea].
  2. The twitter pitch. As it sounds, can you get your basic idea over in 140 characters or less, ideally less to allow others to retweet it?
  3. The rhyming pitch. Something is more memorable, catchy, lasting and prone to propagation if it rhymes. Example: if you don’t make it rhyme, you’ll need to make more time
  4. The one word pitch. If you had to distill everything it’s about into one word, what would it be?
  5. The question pitch. A pitch can be more powerful than a statement as it invites you to think about fairly solid facts. Think: what could you do with a faster internet connection?
  6. The subject line pitch. Designing your offering like the subject line of an email that you really want people to open is a really good way to tighten your pitch

All of these have their merits and situations they’re best suited to. The book has loads of other thought-provoking recommendations and is well worth a proper read.