I had the misfortune of flying to London Stansted a while ago. It’s not my normal choice of airport; in fact, I hadn’t flown to it in a long time.

It looks a little bit tired. I flew in on a spectacularly normal Saturday, and landed on time, in fact a little early. For some reason we landed about a county away from the terminal, so we got a bus into the complex, passed through non-existent passport control and into the baggage area.

Where we waited, along with hundreds of other passengers, for our flight to be shown. The baggage area is organised in a way that from some positions you can only see a small fraction of all the baggage belts. The signs for each belt are too small, and the belts themselves are configured in a way that makes it hard to find your belt. I know, 1 should be next to 2, and so on, but not here, at last as far as I could see.

There wasn’t a member of staff anywhere to be seen on the concourse, who we could ask to chase our bags. I went to the Ryanair service desk after 25 minutes, who peddled the line that they’d only just been told of the problem. Really? Do I look like I came in on the last flight?

All you could do was stand around, so stand we did. We finally got our bags after a 45 minute wait. Unacceptable.

Come on Ryanair, you can do better, you practically own Stansted.  It’s all very well claiming the most punctual, on-time service and ringing your precious trumpet when we land on time or early, but if your punters have to wait an hour landing to get their bags and exit the building, it’s not really on time, now is it?

I suppose I shouldn’t have decided to bring enough stuff for a checked-in bag…

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