Want to know what the most important word will be for sales and marketing professionals in 2016?

Engagement.

Well, it’s out there now.

I used to think the key word was ‘resonate’, but that doesn’t go far enough. When what you say resonates with someone, it’s like they’re a string you’ve plucked. You’re on their frequency, to mix a simile and a metaphor. But the string doesn’t vibrate for ever, it fades away, or loses interest and it becomes immovable, in both senses of the word.

No, to succeed we all need to engage our audience. If we work in sales, we have to get our customers engaged so that they will do something with us. If we work in marketing or sales enablement, we also have to engage our sales people, those internal customers who never read an email we send them, or a document we prepare for them. We have to find ways of making them listen and realise that this is what they need, what they have been asking for, what is going to make them more money because they can satisfy more of their customers and prospects.

Sales engagement – and partner engagement for that matter – is a crucially important slice of the pie, but it’s often the slice that gets left to go cold. And no-one likes cold pizza, at least not like they do sizzling warm pizza that engages the senses.

So if engagement is the key word in 2016, what is the key process for us for the rest of this year?

It’s this: the journey to establish and effectively communicate what we have – or what we will need to have – that will truly engage our customer.

Advertisements